Dear Outlook.com customer,
To finalise your upgrade to the new Outlook.com, it’s necessary that you reconnect Outlook 2016 or Outlook 2013 to your Outlook.com account. It appears that you have not yet reconnected your account, and as a result, your Outlook.com emails are no longer syncing to your desktop version of Outlook.
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What you need to do: Reconnect your desktop version of Outlook to your Outlook.com account to resume access.
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You can access step-by-step instructions to reconnect your account at our official Microsoft support website at https://go.microsoft.com/fwlink/?linkid=837697.
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Once you reconnect, your Outlook.com emails will resume syncing to your desktop version of Outlook. Note that your Outlook.com email account is still active and all your messages remain accessible via a web browser.
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We recognise that having to reconnect your account is inconvenient. Taking this action ensures that you are able to take full advantage of the new Outlook.com, and we’re confident you will love the benefits and performance of the upgrade. If you have any questions not answered by the support article above, please contact customer support at https://support.office.com/home/chat.
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Thank you for being an Outlook.com customer.
Yours sincerely,
The Outlook.com team
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FAQs:
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Q. What happens if I don’t reconnect Outlook 2016 or Outlook 2013 to my Outlook.com account after the upgrade?
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A. Your Outlook.com emails will not sync to Outlook 2016 or Outlook 2013 until you reconnect your account. You will still be able to access your Outlook.com emails via the web.
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Q. Do I need to reconnect Outlook 2016 or Outlook 2013 to any non-Outlook.com accounts (Exchange, Office 365, Gmail, etc.)?
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A. No, you only need to reconnect Outlook 2016 or Outlook 2013 to your Outlook.com accounts.
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Q. Where can I get help if I have trouble reconnecting Outlook 2016 or Outlook 2013 to my Outlook.com account?
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A. For detailed step-by-step instructions on how to reconnect your account, please refer to the help article at https://go.microsoft.com/fwlink/?linkid=837697. If you have any questions not answered by the support article above, please contact customer support at https://support.office.com/home/chat.
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